Return Policy

Watch Haus Return Policy

At Watch Haus, customer satisfaction is central to everything we do. We understand that receiving your watch in perfect condition is an essential part of your luxury shopping experience. Below is our comprehensive return policy to guide you in the rare event that a return is required.

1. Eligibility for Returns

We accept returns for watches purchased from Watch Haus.com under the following circumstances:

  • Defective or Damaged Items: If your watch arrives damaged or has a functional defect upon delivery, you may request a return. Proof of damage (e.g., photos or video) must be submitted via email to support@watch-haus.com before the return process can begin.

  • Incorrect Item Received: If you receive an item that does not match your order due to an error in fulfillment, you are eligible to return it at no fault of your own.

2. Exclusions from Returns

Please note that we do not accept returns in the following cases:

  • Change of Mind or Customer Dissatisfaction: Returns requested due to buyer’s remorse, a change of heart, or preferences (such as strap sizing or style) are not accepted.

  • Manufacturer Warranty Limitations: Our watches do not come with an Authorized Dealer (AD) or manufacturer warranty. However, every purchase is backed by Watch Haus’s 2-Year In-House Warranty, covering functionality-related issues.
    If your watch requires service under this warranty, it must be returned to our designated international service center at the customer’s expense. The appropriate return address will be provided upon request.

3. Return Procedure

To initiate a return, please follow these steps:

  • Step 1: Contact Our Team
    Email us at support@watch-haus.com  or message us via our verified social media channels within 48 hours of delivery to report any damage or defect. Please include your order number and clear images of the issue.

  • Step 2: Obtain Return Authorization
    Once your return is approved, you will be issued a Return Authorization (RA) number along with instructions for shipping the item back to our international returns facility.

  • Step 3: Ship the Watch Back
    Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. We strongly recommend using a trackable shipping service and purchasing shipping insurance to protect your return during transit.

  • Step 4: Product Inspection
    Upon receipt of your returned item, our team will conduct a thorough inspection to confirm the reported defect or error.

  • Step 5: Refund or Replacement
    If the return is approved, you will receive either a full refund or a replacement watch, depending on product availability and your preference.

4. Return Timeframes

  • Initiating a Return: You must initiate your return request within 7 days of receiving your order.

  • Refund Processing Time: Once your return is approved and the item is received and inspected, refunds will be processed within 2–4 business days.

5. International Orders

  • Customs Duties & Taxes: Watch Haus manages all customs clearance for international shipments. Customers will not incur any additional import duties or taxes upon delivery, except where noted below.

  • Delivery Timeline: Due to international logistics and customs protocols, please allow 10–20 working days for delivery. Additional delays may occur due to regional restrictions, weather, or unexpected customs inspections.

6. Need Help? Contact Us

For questions about returns or assistance with a specific issue, our customer support team is ready to help:

  • Email: support@watch-haus.com

  • Social Media: Message us directly via our official channels

Our mission is to ensure every Watch Haus experience is smooth, secure, and satisfying — from checkout to delivery and beyond.