Frequently Asked Questions

Frequently Asked Questions

Your Questions, Answered with Care

At Watch Haus, we believe that clarity and confidence are key to a seamless luxury shopping experience. Below, you’ll find answers to the most common questions from our global community of watch enthusiasts. If you don’t see your question here, feel free to contact us — we’re always happy to help.

1. Are the watches you sell authentic?

Absolutely. All timepieces sold by Watch Haus are 100% authentic and sourced exclusively from authorized dealers and verified suppliers. Every watch undergoes a thorough quality inspection before it reaches your hands. We do not deal in replicas or refurbished items—only genuine luxury.

2. Do your watches come with an Authorized Dealer (AD) warranty?

While our watches do not come with a manufacturer’s or AD warranty, we proudly offer a 2-year in-house warranty on every purchase made through Watch Haus.com. This warranty covers internal mechanical and functional defects not caused by misuse or wear and tear.

In the rare event you receive a defective item upon delivery, you may return it within 7 days of receipt. Please refer to our Returns & Refunds Policy for full details.

3. How do I place an order?

Placing an order at Watch Haus is secure and straightforward:

  1. Browse our curated selection of luxury watches.

  2. Select your preferred timepiece and add it to your cart.

  3. Proceed to checkout and complete payment.

We accept major credit and debit cards, as well as other secure payment options, all displayed during checkout.

4. What are your shipping costs and estimated delivery times?

Shipping is free—globally. There are no extra charges at checkout or upon delivery (with rare exceptions outlined in our Shipping Policy).

  • Estimated Delivery Times: Most orders arrive within 10–20 business days, depending on your location and local customs processing.

  • We ship using reputable international courier services to ensure safe and timely delivery.

5. How do I track my order?

Once your order has been processed and shipped (usually within 5–8 business days), you’ll receive a shipping confirmation email with a tracking number.

You can use this tracking number on the courier's website to follow your shipment. Our trusted logistics partners include:

  • DHL

  • FedEx

  • UPS

  • USPS

  • Canada Post
    ...and other local carriers depending on your region.

6. What if I receive a damaged or defective product?

We conduct rigorous quality control checks, but if your item arrives damaged or defective:

  1. Contact us within 7 days of receiving your order.

  2. Provide photos or a short video for verification purposes.

  3. We’ll guide you through the return or replacement process.

Please see our Returns & Refunds Policy for more information on how we handle such situations.

7. How can I get in touch with Watch Haus Customer Support?

Our dedicated Customer Support Team is here to assist you.

  • Email: support@watch-haus.com

  • Contact Form: Available on our Contact Page

  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

We typically respond to all inquiries within 24 to 48 hours.

Still have questions? We’d love to hear from you.
Your satisfaction is our highest priority.